Privacy Policy

1. Who We Are

SYNCWILD is an off-road vehicle accessories brand operated by [Entity legal name], [registration number], [registered address] ("SYNCWILD", "we", "us"). This Privacy Policy explains what we collect when you use syncwild.com, why we collect it, how long we keep it, and the rights you have.

For privacy questions or requests, contact us at support@syncwild.com or the contact form at /contact-us/.

2. What We Collect

• Account registration: your email address, optionally your name and country, and a password (stored only as an argon2 hash).
• Contact form: the name, email address, and message you submit, plus your consent record (see Section 7).
• AI assistant: the questions you type and the page context you are viewing (used only to answer you — see Section 4).
• Feedback: your thumbs-up/down rating and an optional short comment (max 500 characters).
• Server logs: IP address, requested URL, browser user agent, and timestamp (standard web server logs).
• Member downloads: which gated files are downloaded is counted in aggregate server logs.

3. Cookies and Browser Storage

We use exactly one cookie — a strictly-necessary session cookie set only when you log in — plus two small browser-storage entries (AI chat history and the AI-notice flag, both on your device only). We set no analytics, advertising, or tracking cookies and no third-party trackers, so no consent banner is required.

The complete, authoritative list lives on our Cookie Notice page at /cookies/.

4. AI Assistant

Our AI assistant answers product and fitment questions. Your conversation is NOT stored on our servers: it is processed in real time to produce an answer and then discarded. Chat history exists only in your browser (7 days, deletable by clearing site data).

Answers are generated on infrastructure we operate ourselves. If that infrastructure is unavailable, a fault-tolerant fallback routes your question to Alibaba Cloud's DashScope service (mainland China) for that answer only. Do not enter sensitive personal information into the assistant.

5. How Long We Keep Data

• Account data: until you delete your account (self-service, see Section 6).
• Server access logs (containing IP addresses): 35 days, then rotated away.
• Feedback ratings and comments: 30 days.
• Consent records: kept as a compliance record while your account exists.
• Business reports: aggregate numbers only (no individual detail), kept indefinitely.

6. Your Rights

You may access and correct your profile data on your account page. You may delete your account at any time using self-service deletion on the account page — this removes your registration record and active sessions.

For access, export, deletion, or other data requests, email support@syncwild.com (or the contact form). We respond within 30 days. Where local law grants you additional rights, we honor them.

7. Consent Records

When you register or submit the contact form, we record your consent with a timestamp, the consent type, its legal basis text, and the page it was given on. Marketing consent is always optional and never pre-ticked.

8. Where Your Data Is Processed

Our website and databases are hosted in Hong Kong SAR. Two limited relays into mainland China exist: contact-form notifications are delivered to our mainland mailbox, and AI assistant inference runs on our own equipment in mainland China (with the DashScope fallback noted in Section 4). We do not sell or share your personal data with third parties for their marketing.

9. Security

Passwords are stored as argon2 hashes; session tokens are stored only as SHA-256 digests; all traffic is HTTPS; administrative and member areas are gated server-side; nightly encrypted backups are kept off the server.

10. Changes

We may update this policy; the current version is always on this page with its effective date. Material changes will be noted in the page content.